Return & Refund Policy

Cancellation

CANCELLATION, REFUND & REPLACEMENT FAQs:

Q: What is order cancellations policy?

A: Order can be cancelled before the Production starts of the order. For cancellation you can write to us at hello@omgneon.com along with Order Number. We’ll confirm the status if the order and take the action accordingly. On successful cancellation, the complete order amount will be refunded.

 Q: Is it possible to change the shipping address after placing an order?

A: Yes, you can modify the shipping address of your order until they have been shipped. For change of address, please write to us at hello@omgneon.com along with new address. Please note that changing the shipping address might impact the timely delivery of the product. Depending on the new address, additional shipping fees may apply.

Q: What is the Refund and Replacement Policy?

At OMGNeon, we take pride in delivering high-quality products that are free from manufacturing defects. However, if you happen to receive a product with any issues, rest assured, we're here to assist you in a hassle-free manner.

Here's our Return and Refund Policy:

  1. Product Replacement: In the rare event that you receive a product with manufacturing defects, we offer hassle-free replacements. Our dedicated team will carefully inspect the issue and take the necessary steps to resolve it. We are committed to ensuring you receive a fully functional product.

  2. Refund Consideration: For cases involving faulty products, including refunds for the product cost and/or shipping charges, we evaluate each situation individually. The resolution, whether it's a refund or replacement, is determined based on the nature of the fault, adherence to our warranty guidelines, and is solely at the discretion of OMGNeon.

Your satisfaction is our priority, and we are here to provide you with the best possible solution for any issues you may encounter with our products. If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team at hello@omgneon.com We're here to assist you every step of the way.